Anexus Technologies (“Anexus,” “we,” “us,” or “our”) provides managed IT, software and web development, cybersecurity, backup and disaster-recovery planning, and related technology services for organizations. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you:
- Use our marketing website (the “Website”), including pages served from https://www.anexusconnect.com and its subdomains,
- Submit inquiries or forms (for example, consultation, contact, or newsletter requests),
- Use interactive features on the Website (such as an AI-assisted chat), or
- Communicate with us about services, proposals, or engagements.
If we provide separate online tools or client portals, additional privacy notices may apply to those services. Where a conflict exists, the notice specific to that service governs processing related to that service.
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect personal information that you voluntarily provide, including:
- Name
- Business email address
- Phone number (if you choose to provide it)
- Company name, role or title, and approximate organization size (where asked)
- Country or region
- Messages and attachments you send through forms or email
- Meeting or callback preferences and similar scheduling details
- Any other information you include when you contact us
1.2 Information Collected Automatically
When you use the Website, we and our service providers may automatically collect:
- Technical Data: IP address, browser type, language, operating system, device characteristics, screen resolution, and time zone
- Usage Data: pages viewed, referring and exit pages, timestamps, session duration, and navigation patterns
- Interaction Data: clicks, scroll depth, and engagement behavior
- Attribution Data: UTM parameters and referral information
- Approximate Location Data: derived from IP address
- Persistent Identifiers: a randomly generated visitor ID stored in browser local storage, where used
- Browser Fingerprint Signals: limited technical characteristics used to distinguish sessions; not intended to identify individuals by themselves
1.3 AI Assistant (Website Chat)
If you interact with an AI assistant on the Website:
- We collect the content of messages you submit
- We may retain conversation context to generate responses
This data may be processed by third-party AI providers acting as our service providers.
1.4 Information We Do Not Intentionally Collect
We do not intentionally collect:
- Government-issued identification numbers
- Full payment card or banking details through the Website (payments are processed by third parties where applicable)
- Health information or other categories treated as sensitive in your jurisdiction, unless we have a lawful basis and you provide such information in a contractual context
Please do not submit unnecessary sensitive information through public forms or chat.
2. How We Use Information
We use personal information to:
- Operate, maintain, and improve the Website
- Respond to inquiries about IT support, software and web development, backup and recovery, disaster recovery, cybersecurity, workstation and server management, and related offerings
- Prepare proposals, statements of work, or quotes where you request them
- Communicate about projects, support tickets, or account administration when you are or become a client (subject to our agreements with you)
- Analyze usage patterns and improve performance and content
- Measure marketing effectiveness where permitted
- Provide AI-powered assistance on the Website
- Detect, prevent, and investigate security incidents
- Comply with legal and regulatory obligations
Payments and Billing
When you pay invoices or retainers, processing may be handled by third-party payment providers (for example, Stripe). We do not store full payment card numbers on our own servers.
We may retain limited billing-related records, such as transaction references, subscription or engagement status, and contact details associated with the payer.
Payment processing is subject to the processor’s privacy practices. For more information on Stripe, see https://stripe.com/privacy.
3. Legal Bases for Processing
Where applicable (for example, under Canadian or European privacy law), we rely on:
- Contractual necessity – to respond to your requests and perform agreements with clients
- Legitimate interests – for analytics, security, fraud prevention, and improving our Website and services
- Consent – where required (for example, certain cookies or marketing communications)
- Legal obligations – where required by applicable law
4. Cookies, Local Storage, and Similar Technologies
We use:
- Essential technologies required for Website functionality and security
- Browser local storage (for example, visitor identifiers) where implemented
- Analytics and session-replay tools, including Microsoft Clarity
- Third-party content delivery (for example, Google Fonts, jsDelivr, or cdnjs)
Those services may receive technical data such as IP addresses when resources are requested.
You may control cookies and similar technologies through your browser settings. Disabling them may affect how the Website works.
5. Disclosure of Information
We may disclose personal information to:
- Service providers who assist us, such as:
- Hosting and infrastructure providers
- Email and communications tools
- Analytics providers (for example, Microsoft Clarity)
- AI processing providers
- Payment processors (for example, Stripe)
- Professional advisors where appropriate
- Government or regulatory authorities, where required by law or to protect rights and safety
We may also share aggregated or de-identified information that cannot reasonably identify you.
6. Client Engagements and Service Delivery
When you engage Anexus to deliver services, we typically process business contact information and, depending on the engagement, may access or process data within your environments (for example, identifiers in tickets, directory data, or logs) strictly as needed to perform the work.
The scope of such processing is usually set out in a master services agreement, statement of work, order form, or data processing addendum, as applicable. We use technical and organizational measures consistent with the nature of IT and security services.
We do not sell your personal information.
7. International Data Transfers
We may process and store personal information in:
- Canada
- United States
- Other jurisdictions where our service providers operate
Where required by law, we implement appropriate safeguards for international transfers.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of personal data, subject to legal exceptions
- Object to or restrict certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
You may contact us using the details in Section 14. We may need to verify your identity before fulfilling certain requests.
9. U.S. State Privacy Disclosures (Including California)
For residents of applicable U.S. states:
- We may collect identifiers, commercial information (such as engagement with our business), usage data, and inferred data
- We do not knowingly collect sensitive personal information through the Website without a lawful basis
- Certain analytics practices may be characterized as “sharing” or “targeted advertising” under state laws
You may exercise rights by using browser privacy controls (including Global Privacy Control signals where supported), adjusting cookie choices, or contacting us directly.
We will not discriminate against you for exercising privacy rights.
10. Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes described in this policy
- Meet legal, regulatory, accounting, or professional obligations
- Resolve disputes and enforce our agreements
Retention periods vary depending on whether you are a prospect, a client, or a visitor to the Website.
11. Security
We implement reasonable technical and organizational safeguards appropriate to the information we handle. No method of transmission or storage is completely secure.
12. Children
The Website is directed to businesses and adult users. It is not directed to children under 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from children as part of our marketing site.
13. AI Assistant — Additional Notice
- The AI assistant uses automated systems and may produce inaccurate or incomplete answers
- It is not a substitute for legal, financial, or other professional advice
- Avoid submitting sensitive personal information in chat
- Outputs may be processed by third-party providers subject to their terms
14. Changes to This Policy
We may update this Privacy Policy from time to time. The Effective Date above will be revised when material changes are posted, and we may provide additional notice as required by law.
15. Contact Us
For privacy-related questions or requests:
Email:support@anexustechnologies.com
You may also reach us through our contact page.
Website:https://www.anexusconnect.com
Our Terms of Use govern use of the Website and related interactions described there.